I'm honoured that people in these organisations use or recommend my content.
Books
I write books to help anyone make business and work feel a little bit more human and natural.
Hundred of ideas to improve the user and customer experience in simple and practical ways.
The hypothesis of this series of handbooks is that you don’t need to understand the full extent of Service Design to improve the user and customer experience, and you don’t need to understand all the theory to create great services.
What I do
There are two things I do quite well.
I help people find good enough solutions to their problems.
People come to me for custom workshops on the topics of Service Design and Innovation.
As I'm fully booked at the moment check out the
I teach those skills so people don’t need me anymore.
I’m working as an Innovation Coach and Educator through my little side project called the Swiss Innovation Academy. There I teach things like user research, prototyping or ideation. And for those who are already working in that subject I’ve created tools and templates to help them do their innovation work quicker.
Community work
Since 2023 I'm leading the Swiss Service Design Network.
With other volunteers from the community, we're working hard to put Service Design on the map of Switzerland and Switzerland on the map of Service Design.
Newsletter
Weekly Service Design Digest
Every week I share all the new Service Design content I create.